Palomar Used Equipment

Buying used aesthetic equipment from a third party is risky and requires caution on the side of the buyer. The ability to successfully treat people with an acceptable clinical outcome is unlikely if the equipment is not functioning properly. Palomar's calibration software is proprietary; therefore, it is difficult for any third party to verify that the equipment has been properly calibrated and delivers accurate, stable output power. Uncertified used equipment may take far more treatments to receive an acceptable clinical outcome - if ever.  There may be a greater safety risk to anyone treated with third party equipment and greater liability for  your practice.

Clinical Advantages of New Versus Used Palomar Equipment:

• New equipment from Palomar is warranted to meet manufacturing specifications.
• Palomar customers have access to comprehensive clinical support, clinical updates and suggested treatment pearls to improve outcomes.

In addition, with used equipment, you can never really know what you are getting, or if the equipment ever was, or will be serviced by a factory trained technician. To have your used equipment serviced by Palomar, it must be inspected and recertified to FDA/GMP approved standards, at a significant cost. Without this, Palomar cannot provide replacement parts. Once the certification takes place, you may purchase a service contract at the prevailing rate (Note: On new equipment purchased from Palomar, service discounts are provided when purchased at the time of the original sale.)

Buyer Beware

Too often there are hard lessons that customers experience when purchasing used Palomar products from an unauthorized dealer. Here are a few true experiences of customers who bought used Palomar products from third party providers and have experienced buyer's remorse:

• Handpiece sapphire lens was replaced with a low grade crystal, glued in upside down.
• Nails found holding a handpiece together.
• Non-functional equipment, but the dealer would not return their money.
• Third party failed to return the handpiece, and instead took its components to use in someone else's handpiece.
• Third party acquired a system without a clear title - the unit legally belonges to someone else, and can be confiscated with no refund provided to the customer.
• Third party unwittingly acquired equipment subject to litigation between the original customer and a leasing company. 
• Dealer claimed handpiece had low pulses, but it actually had a significantly higher pulse count when delivered.

In addition to unrecoverable costs as a result of faulty used equipment, the cost of unhappy clients can also adversely affect income generation for your practice and damage your reputation. Unhappy clients who receive poor clinical outcomes may take their business elsewhere, tell their friends about their bad experience, post negative comments on social media websites and blogs, or even pursue legal action.

If you are considering purchasing used Palomar equipment, including a StarLux 500, StarLux, or SlimLipo, from a third party source, please stop and contact your local sales representative. We would be happy to discuss what other unsuspecting buyers have experienced by purchasing products through third parties - to name a few: undisclosed liens, possession of stolen equipment, and product failures with no support - and discuss several options available for cost-effectively acquiring warrantied systems from Palomar. Buying used Palomar equipment from a third party may have high risks that can prove very expensive - even cripple your aesthetic practice.

The bottom line - if you are interested in Palomar quality, but price is a concern, there are ways we may be able to help you. Contact your local sales representative to discuss your purchase options, including limited offers and special programs - and receive the peace of mind that you are buying directly from Palomar - a worldwide, trusted manufacturer for more than 20 years.